FAQ: Frequently Asked Questions:

Q - Is it safe to install a Funto app on my phone?

A - Funto app is completely safe to install on your smartphone, we have ensured all industry standard safety and security protocols are in place.

Q - Is it safe to deposit money in Funto?

A - Yes, it is completely safe to deposit money in Funto. We use the top payment gateways to route all payments and they are fully compliant with all the online payment safety standards.

Q - What games are currently available to play on Funto?

A - Currently only Funto Ludo is available to play on the app. More games coming soon.

Q - How do I complete KYC?

A - Please go into App Settings and tap on the KYC button. This will take you through our KYC process. You can also email support@playfunto.com to complete your KYC.

Q - What is Funto and how does it work?

A - Funto is a fun skill-based gaming platform where you can enjoy casual games with real players and earn actual money through your gaming abilities.

Q - Can players under 18 use Funto?

A - No, you must be 18 years or older to play on Funto as per Indian government regulations.

Q - How can I download the Funto app?

A - For Android phones:
- Go to playfunto.com
- Click 'Download App'
- Open the downloaded file
- Tap 'Install' and sign up to Funto

Q - How do I sign up for a Funto account?

A - Simply enter your mobile number to get an OTP (one-time password) via SMS. Enter the OTP and tap 'Register' to complete your signup.

Q - Can I play Funto from all Indian states?

A - Real money gaming isn't allowed in Andhra Pradesh, Assam, Odisha, Telangana, Nagaland, and Sikkim. Players from these states and Tamil Nadu cannot participate.

Q - How can I update my profile name?

A - Go to the 'My Account' section. You can change your name by tapping the edit icon and update your avatar by tapping the profile picture.

Q - Can I change my registered phone number?

A - Currently, we don't offer the option to change your registered mobile number.

Q - Am I allowed to have multiple accounts?

A - No, each player can only have one account linked to their phone number and device.

Q - How do I update my UPI details?

A - While placing your first withdrawal, we will ensure you add and verify your UPI ID which is linked to your Funto account.

Q - How can I delete my Funto account?

A - Email your deletion request to support@playfunto.com with your registered phone number. We will help you delete your account.

Q - What does responsible gaming mean on Funto?

A - Responsible gaming means playing for entertainment only. We encourage players to only spend money they can afford to lose and never chase losses with bigger bets.

Q - Can I play Funto on my computer?

A - Funto is designed as a mobile gaming platform for smartphones only.

Q - Who will I play against?

A - You'll be matched with other Funto players who choose the same game and entry amount as you.

Q - Can I invite friends to play with me?

A - Clan Games are not currently available and will be launched in the future.

Q - When is my entry fee charged?

A - Your entry fee is deducted as soon as you tap on the ‘Join Game’ button on the table confirmation popup. After that you will be sent to the matchmaking screen.

Q - What happens if my internet disconnects during a game?

A - We'll try to reconnect you automatically. If the connection remains poor, the game will end and you'll lose the entry fee.

Q - Can I pause games while playing?

A - No, all games on Funto are real time skill based multiplayer games and cannot be paused.

Q - What if I minimize the app during a game?

A - Minimizing the app (like for phone calls) may cause you to lose the game and entry fee. Please ensure you don’t get distracted while playing.

Q - Where can I see scores during gameplay?

A - Live scores are displayed inside each player's colour circle during gameplay.

Q - What happens if I quit mid-game?

A - If you quit while the game is ongoing, you'll lose the game.

Q - When do I receive my winnings?

A - Winnings are added to your Funto wallet immediately after you're declared the winner.

Q - What kind of cheating results in a Fairplay ban on Funto?

A - Cheating includes hacking, using multiple accounts, or teaming up with other players. Cheaters are banned and can't withdraw money.

Q - How does instant cashback rewards work?

A - Instant cashback is added to your deposit wallet directly.

Q - What types of bonuses does Funto offer?

A - Earn upto Rs 1000 in Referral Rewards for inviting your friends to join Funto.
- Welcome Bonus when you join.
- Daily Rewards for your first 7 days unlocked by depositing cash.
- Daily Spin rewards.
- Deposit bonuses and other special offers.

Q - Where can I check my transaction history?

A - On the Wallet tab click on ‘Transaction History’.

Q - Can I earn money by referring friends?

A - Yes! Share your referral link with friends and earn instant cash when they join Funto.

Q - How does the referral system work?

A - Share your unique referral link from the 'Referrals' tab. When friends register using your link, you earn cash rewards.

Q - What are friend game rewards?

A - You earn additional money based on your friends' gaming activity after they join through your referral.

Q - How much can I earn per referral?

A - You can earn up to Rs 1000 per friend, though this amount may vary based on current offers.

Q - Do I earn from every game my friend plays?

A - Yes, you keep earning rewards based on your friend's cash gameplay until you reach the maximum limit.

Q - How long does it take to receive referral money?

A - Referral rewards are credited to your wallet within 2 days of completing milestones.

Q - Where can I track my referral earnings?

A - Check your earnings in the 'My Referrals' section under the Referrals tab.

Q - Can I use referral money to play games?

A - Yes, referral rewards are 100% playable on all games.

Q - My deposit isn't showing in my wallet. What should I do?

A - Click on the transaction in transaction history and select contact support.

Q - How do I withdraw my winnings?

A - Go to the Wallet tab and tap on the ‘Withdraw’ button to initiate a withdrawal.

Q - What's the minimum withdrawal amount?

A - The minimum withdrawal will be mentioned in the Funto App User Interface.

Q - How often can I withdraw money?

A - Withdrawal limits are visible on the User Interface once you’ve placed a withdrawal.

Q - What payment methods are available for withdrawal?

A - Currently, Funto App only supports UPI withdrawals.

Q - My withdrawal was deducted but not received. Please help!

A - Tap on the transaction in transaction history and click on contact support.

Q - What is TDS and how does it affect my winnings?

A - TDS (Tax Deduction at Source) is charged at 30% on net winnings. We will provide an instant cashback to cover your TDS cost so you don’t lose any money by paying TDS.

Q - What happens if I don't complete KYC?

A - Without KYC verification, you cannot make unlimited withdrawals from your account.

Q - Why do I need to provide PAN details?

A - PAN card is mandatory for withdrawal processing as per regulations.

Q - How do I complete KYC on Funto?

A - Contact our support team and submit the required document verification to get KYC verified.

Q - How long does KYC verification take?

A - KYC verification usually completes within 2-4 business days of document submission.

Q - My account is locked. How do I unlock it?

A - Contact our customer support team at support@playfunto.com for account access issues.

For any other questions or issues, reach out to our friendly support team at support@playfunto.com.

Remember: Funto is only for players 18 and above in states where real money gaming is legally permitted.

Play Responsibly: Only play with money you can afford to lose, and remember that gaming should be fun and entertaining!